- “It is not necessary to change. Survival is not mandatory.” -- W. Edwards Deming
- "Don't just do something - sit there (and think)" - John Oakland
- "Quality is not an act, it is a habit.” Aristotle
- "Its not a Problem that we have a problem, It’s a problem if we don’t deal with a problem"
- "When you're out of quality, you're out of business"
- "If you cannot measure it, you cannot manage it." Yosef D. Dlugacz, PhD
- "Quality means doing it right when no one is looking" Henry Ford
