Mr. Bharat Wakhlu @ ASQ LMC Conference ITM Gurgaon

Mr. Bharat Wakhlu , Board of Director, ASQ & Group Resident Director, TATA shared his great thoughts about quality and his views on the topic " Future of Quality in India - The Leadership Dimension " in a very concise and effective way. The audiences were spellbound when Mr. Bharat started his speech telling a short motivational story of his career that had a great impact on his life and thinking -

" When he started his career , a senior leader in TATA Group has a board hanging on wall that says " turn it over to see who is the most important person in total quality " . When he turned it over and he saw the other side a mirror and he saw his own face on it "

Mr. Bharat Wakhlu

He continued . . .
Quality is not about technology . . .
Quality is not only about standard . . .
Quality is not only about the outside world or government regulation . . .

" Quality is about what you , as an individual . . . as a leader . . . as a follower , what do you bring to the table ? " 
And we all have ( students, professionals , teachers etc. ) the power to change things & it is that power that has to be harnessed in the quest for improving quality "


He shared the 3 Main Ideas of Quality and Quality Leadership

1. Total Quality is not accidental
He summarized the whole idea in the points mentioned below

• Vision
• Intention to serve - Permeating from the top
• Buy-In at all levels - Empowering all, providing resources, information and tools
• Commitment across the organisation
• Keep one's promise
• Working for the long-haul
• Setting an example by personal action'
• Encouraging others

He concluded the 1st idea by saying " Quality is about delighting the customer ( Satisfying the customer is an old idea now "

2. Ownership and accountability at all levels

• The buck stops here
• Process ownership
• Not blaming anyone
• Understanding risks and mitigating them at all time
• Planning , Checking and Re-Checking
• Doing, Checking and Re-Checking
• Acting and stimulating improvement

3. Striving for personal mastery

• Service is SADHANA ( Spiritual exertion towards an intended goal )
• Functional competence
• Self-awareness
• Self-regulation
• Making and adhering to commitment
• Showing persistence and initiative
• Empathy
• Social skills, communication , teamwork and harmony

He concluded by saying " Journey of Quality is a personal Journey "

Read : ASQ-LMC Conference - Future of Quality in India - 'Leadership Dimension'